The Nexovia app is a window onto your store's own Nexovia device — the Hive installed at your site, which records your cameras and detects events. Footage and detections live on that device. The app shows them to the people your store has given an account, over an encrypted connection. It runs no ads and no analytics, and nothing in it is sold.
The business that installed Nexovia decides what its cameras record, which features are on, who gets an account, and how long footage is kept. It is the operator of its cameras. If you were recorded and have a question about that footage, the store is the right first point of contact.
Nexovia Security Solutions makes the on-site device and this app. We do not run the cameras and we do not browse anyone's footage. If you can't reach the store, emailprabhjeev@nexoviasecuritysolution.com and we will help you reach them.
The right column is where it is stored.
The app does not collect your location, contacts, your phone's photos, microphone or camera, and it uses no advertising identifier.
Someone at your store can email an incident's evidence, or have the device email its daily report, to addresses they enter. These are sent by your store's device through the mail service your store set up.
Your store can send a link to an incident to an investigator by email. The link stops working after the number of days chosen (7 by default) and can be revoked at any time.
Cloudflare carries the encrypted connection between the app and your store's device. Google Firebase Cloud Messaging delivers the "check now" signal. We do not sell personal information or share it for advertising. We disclose it to no one else unless the law requires it.
HTTPS only. The app signs in only to Nexovia addresses, so a look-alike site can't collect your password. On the lock screen an alert says only "New alert at your site"; the picture appears after you unlock. Screens that show footage or people can't be screenshotted or screen-recorded.
Ask your store to delete footage of you or to remove your account; store owners can turn off or remove staff accounts in the app. If you need help, emailprabhjeev@nexoviasecuritysolution.com.
You can ask what we hold about you, and to have it deleted or corrected, atprabhjeev@nexoviasecuritysolution.com. Depending on where you live (for example California, the EU or the UK) you may have further rights; we will honour them and will not treat you differently for using them. We acknowledge within 10 business days and answer within 45 calendar days.
For the retention period your store chose; the app shows it under Settings › System. Footage an incident needs can be held longer by the store. Signing out deletes the session from your phone, and uninstalling deletes everything the app stored on it.
Yes, in the app (Settings › Notifications) or in Android's settings. If you do, the app shows a banner saying alerts can't reach this phone.
No. It is a business tool, not directed at anyone under 16, and accounts are created only by a store's own staff.
The effective date at the top changes with it, and a change to what the app handles or who receives it will be stated here rather than quietly revised. Last updated 8 October 2026.
Email prabhjeev@nexoviasecuritysolution.com. A real person reads it. If you are not satisfied, you may complain to the California Privacy Protection Agency, the California Attorney General, or your local data-protection authority.
